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A blog about computers, computer repair, and malware removal.
Thu Jul 2
Daddy, can you ask uncle Matt if he can buy me a Nerf gun? Jayjo
Wed Jul 1
[Flash 9 is required to listen to audio.]

Spymaster Notification Inconsistancy

I was unsure about the accuracy of SpyMasters claimed gain of 8% in income if you turn on notifications, so I did a little testing.. Looks like I was right.
Notifications On. 
All safehouses - Tieste
Full Health, Full Energy

148.2K --  9:00a Difference of 0.0K
149.6  --  9:05  Difference of 1.4
153.0  --  9:10  Difference of 3.4
156.5  --  9:15  Difference of 3.5
159.4  --  9:20  Difference of 2.9
163.0  --  9:25  Difference of 3.6
166.3  --  9:30  Difference of 3.3
169.6  --  9:35  Difference of 3.3
171.4  --  9:40  Difference of 1.8
173.6  --  9:45  Difference of 2.2
174.1  --  9:50  Difference of 0.5
178.1  --  9:55  Difference of 4.0
180.3  -- 10:00  Difference of 2.2

32.1K/hr
Number of Periods: 12/hr
Average Increase per Period (5min): 2.675K

Notifications Off. 
All safehouses - Tieste
Full Health, Full Energy

186.1K -- 10:10a Difference of 0.0K
189.2  -- 10:15  Difference of 3.1
192.9  -- 10:20  Difference of 3.7
195.4  -- 10:25  Difference of 2.5
198.5  -- 10:30  Difference of 3.1
200.8  -- 10:35  Difference of 2.3
203.9  -- 10:40  Difference of 3.1
207.0  -- 10:45  Difference of 3.1
210.1  -- 10:50  Difference of 3.1
212.6  -- 10:55  Difference of 2.5
215.4  -- 11:00  Difference of 2.8
218.5  -- 11:05  Difference of 3.1
222.6  -- 11:10  Difference of 4.1

36.5K/hr
Number of Periods: 12/hr
Average Increase per Period (5min): 3.04K

Notes: It seems a certain percentage of Liquid Asset Gain goes towards rebuilding 

Health/Energy
Notes: No Tasks or Tactics were preformed during these tests.


ALMOST 12% LESS RETURN With notifications ON.
Tue Apr 21

I think like a developer...

I’m warm.. So when deciding whether or not to open the window, this is what happened:
am i alone:
    if yes: open the window
if i'm not alone:
    is the other person warm?
        if yes: open the window
        if no:
            am i wearing a swearshirt?
                if yes: take it off
                if no: does he have a sweatshirt to put on:
                      if yes: open window and have him put on shirt
                      if no: i stay warm 
Fri Apr 17
Failweaver
Failweaver
Sun Apr 12

Virus Removal Experiment

On Saturday April 11th around 4pm I downloaded and installed LimeWire on my Acer Aspire One. Around 4:30pm I downloaded one Kayne West video that was 39kb. After trying to open the video in Windows Media Player (version 11, fully up to date), Internet Explorer (version 8, fully up to date) launched, auto-downloaded “codec.exe” and asked once if I would like to run “Codec.exe.” I agreed, and rebooted. Everything looked normal except for the fact I couldn’t visit www.eset.com, www.avast.com, or any other virus removal site.

I rebooted into safe mode, and checked msconfig. I saw _one_ entry for “oweigndhsels.dll.” Then NT AUTHORITY\SYSTEM send a shutdown command, and the system halted. When Windows booted back into normal mode I saw 6 entries in msconfig for randomly named dlls. When I launched Firefox, a bunch of extensions installed. After browsing yahoo.com for a short time. IE pop-ups began to flood my screen. One pop-up told me that I was infected with 392 Virus and Malware, and I could clean it for free by downloading their software. I promptly agreed.

After a few reboots (Windows kept not loading), I got the kick ass Anti-Virus 2009 Pop Ups all over the place. I decided I was infected enough to start removals.

First I ran Malware Bytes Anti-Malware and this is what I got.

Malware Bytes Log:

Adware.BHO
Hijack.Userinit
Malware.Trace
Rouge.Agent
Rouge.Installer
Rouge.Multiple
Rouge.Registry.Defender
Rouge.RegistryDefender
Rouge.RegistryDefender5
Rouge.SpyProtector
Rouge.SystemProtector
Rouge.VirusRemove
Rouge.VirusRemover
Rouge.VirurRemover2009
Rootkit.Agent
Trojan.Agent
Trojan.Downloader
Trojan.FakeAlert
Trojan.Hiloti
Trojan.Vundo.H
Trojan.Vundo.V
Worm.Archive
Worm.P2P

Now I’ll run MalwareBytes again, and see if anything is left.

MalwareBytes came back clean, I’ll run ComboFix to make sure that we’re all kosher, and see what happens. ComboFix’s log came back with a few items of interest that MalwareBytes’ missed. It did not clean them, so I’m running SUPERAntiSpyware. So far it hasn’t come back with anything, but I’ll post if it does.

Alright, SUPERAntiSpyware didn’t come back with anything, but Avira did. I’m running a couple other scans to see if I find anything else.

My HOSTS file looks like this, is that ok?

127.0.0.1       localhost
0.0.0.0 virusinfo.info
0.0.0.0 www.virusinfo.info
0.0.0.0 projecthoneypot.org
0.0.0.0 www.projecthoneypot.org
0.0.0.0 novirus.ru
0.0.0.0 www.novirus.ru
0.0.0.0 www.anti-malware.com
0.0.0.0 zeustracker.abuse.ch
0.0.0.0 www.zeustracker.abuse.ch
0.0.0.0 www.malekal.com
0.0.0.0 www3.malekal.com
0.0.0.0 forum.malekal.com
0.0.0.0 www.threatexpert.com
0.0.0.0 threatexpert.com
0.0.0.0 www.av-comparatives.org
0.0.0.0 av-comparatives.org
0.0.0.0 av-test.org
0.0.0.0 www.av-test.org
0.0.0.0 www.scanwith.com
0.0.0.0 www.virusbtn.com
0.0.0.0 adwarereport.com
0.0.0.0 www.adwarereport.com
0.0.0.0 malwarebytes.org
0.0.0.0 www.malwarebytes.org
0.0.0.0 spywarewarrior.com
0.0.0.0 www.spywarewarrior.com
0.0.0.0 avsoft.ru
0.0.0.0 www.avsoft.ru
0.0.0.0 onecare.live.com
0.0.0.0 anubis.iseclab.org
0.0.0.0 wepawet.iseclab.org
0.0.0.0 iseclab.org
0.0.0.0 www.iseclab.org
0.0.0.0 www.freespaceinternetsecurity.com
0.0.0.0 freespaceinternetsecurity.com
0.0.0.0 sunbelt-software.com
0.0.0.0 www.sunbelt-software.com
0.0.0.0 www.prevx.com
0.0.0.0 prevx.com
0.0.0.0 analysis.seclab.tuwien.ac.at
0.0.0.0 www.joebox.org
0.0.0.0 joebox.org
0.0.0.0 gmer.net
0.0.0.0 www.gmer.net
0.0.0.0 antirootkit.com
0.0.0.0 www.antirootkit.com
0.0.0.0 sectools.org
0.0.0.0 www.sandboxie.com
0.0.0.0 sandboxie.com
0.0.0.0 mwcollect.org
0.0.0.0 www.amtso.org
0.0.0.0 amtso.org
0.0.0.0 www.checkvir.com
0.0.0.0 checkvir.com
0.0.0.0 www.check-mark.com
0.0.0.0 check-mark.com
0.0.0.0 www.anti-malware-test.com
0.0.0.0 anti-malware-test.com
0.0.0.0 www.av-test.de
0.0.0.0 www.wildlist.org
0.0.0.0 wildlist.org
0.0.0.0 www.aavar.org
0.0.0.0 centralops.net
0.0.0.0 www.staysafeonline.info
0.0.0.0 staysafeonline.info
0.0.0.0 www.superantispyware.com
0.0.0.0 superantispyware.com
0.0.0.0 www.kaspersky.com
0.0.0.0 kasperskylab.nl
0.0.0.0 kasperskylab.com.cn
0.0.0.0 kasperskylab.dk
0.0.0.0 kasperskylab.gr
0.0.0.0 kasperskylab.co.uk
0.0.0.0 kasperskylab.co.jp
0.0.0.0 kasperskylab.nl
0.0.0.0 kasperskylab.pl
0.0.0.0 kasperskylab.se
0.0.0.0 www.kaspersky.ru
0.0.0.0 kaspersky.ru
0.0.0.0 www.avp.ru
0.0.0.0 avp.ru
0.0.0.0 www.viruslist.com
0.0.0.0 viruslist.com
0.0.0.0 www.viruslist.ru
0.0.0.0 www.kaspersky-antivirus.ru
0.0.0.0 kaspersky-antivirus.ru
0.0.0.0 downloads1.kaspersky-labs.com
0.0.0.0 downloads2.kaspersky-labs.com
0.0.0.0 downloads3.kaspersky-labs.com
0.0.0.0 downloads4.kaspersky-labs.com
0.0.0.0 downloads5.kaspersky-labs.com
0.0.0.0 downloads-us1.kaspersky-labs.com
0.0.0.0 downloads-us2.kaspersky-labs.com
0.0.0.0 downloads-us3.kaspersky-labs.com
0.0.0.0 downloads-eu1.kaspersky-labs.com
0.0.0.0 downloads-eu2.kaspersky-labs.com
0.0.0.0 kavdumps.kaspersky.com
0.0.0.0 www.kasperskyclub.com
0.0.0.0 forum.kasperskyclub.com
0.0.0.0 forum.kasperskyclub.ru
0.0.0.0 kasperskyclub.ru
0.0.0.0 kasperskyclub.com
0.0.0.0 ftp.kasperskylab.ru
0.0.0.0 ftp.kaspersky.ru
0.0.0.0 ftp.kaspersky-labs.com
0.0.0.0 data.kaspersky.ru
0.0.0.0 z-oleg.com
0.0.0.0 www.z-oleg.com
0.0.0.0 drweb.com
0.0.0.0 www.drweb.com
0.0.0.0 freedrweb.com
0.0.0.0 www.freedrweb.com
0.0.0.0 drweb.com.ua
0.0.0.0 www.drweb.com.ua
0.0.0.0 drweb.ru
0.0.0.0 www.drweb.ru
0.0.0.0 av-desk.com
0.0.0.0 www.av-desk.com
0.0.0.0 drweb.net
0.0.0.0 www.drweb.net
0.0.0.0 ftp.drweb.com
0.0.0.0 dr-web.ru
0.0.0.0 www.dr-web.ru
0.0.0.0 download.drweb.com
0.0.0.0 support.drweb.com
0.0.0.0 updates.sald.com
0.0.0.0 sald.com
0.0.0.0 www.sald.com
0.0.0.0 drweb.imshop.de
0.0.0.0 safeweb.norton.com
0.0.0.0 norton.com
0.0.0.0 www.safeweb.norton.com
0.0.0.0 www.symantec.com
0.0.0.0 shop.symantecstore.com
0.0.0.0 liveupdate.symantec.com
0.0.0.0 liveupdate.symantecliveupdate.com
0.0.0.0 service1.symantec.com
0.0.0.0 www.service1.symantec.com
0.0.0.0 security.symantec.com
0.0.0.0 liveupdate.symantec.d4p.net
0.0.0.0 securityresponse.symantec.com
0.0.0.0 sygate.com
0.0.0.0 www.sygate.com
0.0.0.0 esetnod32.ru
0.0.0.0 www.esetnod32.ru
0.0.0.0 eset.com
0.0.0.0 www.eset.com
0.0.0.0 eset.com.ua
0.0.0.0 www.eset.com.ua
0.0.0.0 nod32.com.ua
0.0.0.0 www.nod32.com.ua
0.0.0.0 download.eset.com
0.0.0.0 update.eset.com
0.0.0.0 eset.eu
0.0.0.0 www.eset.eu
0.0.0.0 nod32.it
0.0.0.0 www.nod32.it
0.0.0.0 nod32.su
0.0.0.0 www.nod32.su
0.0.0.0 nod-32.ru
0.0.0.0 www.nod-32.ru
0.0.0.0 allnod.com
0.0.0.0 www.allnod.com
0.0.0.0 allnod.info
0.0.0.0 www.allnod.info
0.0.0.0 virusall.ru
0.0.0.0 www.virusall.ru
0.0.0.0 nod32eset.org
0.0.0.0 www.nod32eset.org
0.0.0.0 eset.sk
0.0.0.0 www.eset.sk
0.0.0.0 nod32.nl
0.0.0.0 www.nod32.nl
0.0.0.0 dl1.antivir.de
0.0.0.0 dl2.antivir.de
0.0.0.0 dl3.antivir.de
0.0.0.0 dl4.antivir.de
0.0.0.0 free-av.com
0.0.0.0 www.free-av.com
0.0.0.0 free-av.de
0.0.0.0 www.free-av.de
0.0.0.0 avira.com
0.0.0.0 www.avira.com
0.0.0.0 avira.de
0.0.0.0 www.avira.de
0.0.0.0 www1.avira.com
0.0.0.0 dlpro.antivir.com
0.0.0.0 forum.avira.com
0.0.0.0 www.forum.avira.com
0.0.0.0 avirus.ru
0.0.0.0 www.avirus.ru
0.0.0.0 avira-antivir.ru
0.0.0.0 www.avira-antivir.ru
0.0.0.0 avirus.com.ua
0.0.0.0 www.avirus.com.ua
0.0.0.0 mcafee.com
0.0.0.0 www.mcafee.com
0.0.0.0 home.mcafee.com
0.0.0.0 us.mcafee.com
0.0.0.0 ru.mcafee.com
0.0.0.0 de.mcafee.com
0.0.0.0 ca.mcafee.com
0.0.0.0 fr.mcafee.com
0.0.0.0 es.mcafee.com
0.0.0.0 it.mcafee.com
0.0.0.0 uk.mcafee.com
0.0.0.0 mx.mcafee.com
0.0.0.0 ru.mcafee.com
0.0.0.0 mcafee-online.com
0.0.0.0 www.mcafee-online.com
0.0.0.0 mcafeesecurity.com
0.0.0.0 www.mcafeesecurity.com
0.0.0.0 mcafeesecure.com
0.0.0.0 www.mcafeesecure.com
0.0.0.0 avertlabs.com
0.0.0.0 www.avertlabs.com
0.0.0.0 download.nai.com
0.0.0.0 nai.com
0.0.0.0 www.nai.com
0.0.0.0 secure.nai.com
0.0.0.0 eu.shopmcafee.com
0.0.0.0 shop.mcafee.com
0.0.0.0 siblog.mcafee.com
0.0.0.0 service.mcafee.com
0.0.0.0 siteadvisor.com
0.0.0.0 www.siteadvisor.com
0.0.0.0 scanalert.com
0.0.0.0 www.drsolomon.com
0.0.0.0 mcafee-at-home.com
0.0.0.0 wwww.mcafee-at-home.com
0.0.0.0 networkassociates.com
0.0.0.0 www.networkassociates.com
0.0.0.0 avast.ru
0.0.0.0 www.avast.ru
0.0.0.0 avast.com
0.0.0.0 www.avast.com
0.0.0.0 onlinescan.avast.com
0.0.0.0 download1.avast.com
0.0.0.0 download2.avast.com
0.0.0.0 download3.avast.com
0.0.0.0 download4.avast.com
0.0.0.0 download5.avast.com
0.0.0.0 download6.avast.com
0.0.0.0 download7.avast.com
0.0.0.0 free.avg.com
0.0.0.0 avg.com
0.0.0.0 www.avg.com
0.0.0.0 sshop.avg.com
0.0.0.0 www.grisoft.cz
0.0.0.0 www.grisoft.com
0.0.0.0 free.grisoft.com
0.0.0.0 bitdefender.com
0.0.0.0 www.bitdefender.com
0.0.0.0 bitdefender.de
0.0.0.0 www.bitdefender.de
0.0.0.0 bitdefender.com.ua
0.0.0.0 www.bitdefender.com.ua
0.0.0.0 bitdefender.ru
0.0.0.0 www.bitdefender.ru
0.0.0.0 myaccount.bitdefender.com
0.0.0.0 download.bitdefender.com
0.0.0.0 ftp.bitdefender.com
0.0.0.0 forum.bitdefender.com
0.0.0.0 upgrade.bitdefender.com
0.0.0.0 agnitum.ru
0.0.0.0 www.agnitum.ru
0.0.0.0 agnitum.com
0.0.0.0 www.agnitum.com
0.0.0.0 agnitum.de
0.0.0.0 www.agnitum.de
0.0.0.0 outpostfirewall.com
0.0.0.0 www.outpostfirewall.com
0.0.0.0 dl1.agnitum.com
0.0.0.0 dl2.agnitum.com
0.0.0.0 antivirus.comodo.com
0.0.0.0 comodo.com
0.0.0.0 www.comodo.com
0.0.0.0 forums.comodo.com
0.0.0.0 comodogroup.com
0.0.0.0 www.comodogroup.com
0.0.0.0 personalfirewall.comodo.com
0.0.0.0 www.personalfirewall.comodo.com
0.0.0.0 hackerguardian.com
0.0.0.0 www.hackerguardian.com
0.0.0.0 www.nsclean.com
0.0.0.0 nsclean.com
0.0.0.0 clamav.net
0.0.0.0 db.local.clamav.net
0.0.0.0 clamsupport.sourcefire.com
0.0.0.0 lurker.clamav.net
0.0.0.0 wiki.clamav.net
0.0.0.0 w32.clamav.net
0.0.0.0 lists.clamav.net
0.0.0.0 clamwin.com
0.0.0.0 ru.clamwin.com
0.0.0.0 gietl.com
0.0.0.0 clamav.dyndns.org
0.0.0.0 f-secure.com
0.0.0.0 support.f-secure.com
0.0.0.0 f-secure.ru
0.0.0.0 ftp.f-secure.com
0.0.0.0 europe.f-secure.com
0.0.0.0 www.europe.f-secure.com
0.0.0.0 f-secure.de
0.0.0.0 www.f-secure.de
0.0.0.0 ftp.f-secure.de
0.0.0.0 f-secure.co.uk
0.0.0.0 ftp.europe.f-secure.com
0.0.0.0 norman.com
0.0.0.0 download.norman.no
0.0.0.0 sandbox.norman.no
0.0.0.0 norman.no
0.0.0.0 www.norman.no
0.0.0.0 niuone.norman.no
0.0.0.0 pandasecurity.com
0.0.0.0 viruslab.ru
0.0.0.0 pandasoftware.com
0.0.0.0 acs.pandasoftware.com
0.0.0.0 www.pandasoftware.es
0.0.0.0 anti-virus.by
0.0.0.0 virusblokada.ru
0.0.0.0 vba32.de
0.0.0.0 secuser.com
0.0.0.0 lavasoftusa.com
0.0.0.0 www.lavasoftusa.com
0.0.0.0 lavasoftusa.de
0.0.0.0 downloads.my-etrust.com
0.0.0.0 noadware.net
0.0.0.0 zonelabs.com
0.0.0.0 www.zonelabs.com
0.0.0.0 secuser.model-fx.com
0.0.0.0 pccreg.antivirus.com
0.0.0.0 k-otik.com
0.0.0.0 vupen.com
0.0.0.0 housecall.trendmicro.com
0.0.0.0 antivirus.cai.com
0.0.0.0 sophos.com
0.0.0.0 securitoo.com
0.0.0.0 nordnet.com
0.0.0.0 www.nordnet.com
0.0.0.0 avgfrance.com
0.0.0.0 antivirus-online.de
0.0.0.0 ftp.esafe.com
0.0.0.0 ftp.microworldsystems.com
0.0.0.0 ftp.ca.co
0.0.0.0 inline-software.de
0.0.0.0 ravantivirus.com
0.0.0.0 vsantivirus.com
0.0.0.0 openantivirus.org
0.0.0.0 www3.ca.com
0.0.0.0 dialognauka.ru
0.0.0.0 www.vet.com.au
0.0.0.0 antiviraldp.com
0.0.0.0 pestpatrol.com
0.0.0.0 simplysup.com
0.0.0.0 misec.net
0.0.0.0 www1.my-etrust.com
0.0.0.0 authentium.com
0.0.0.0 www.authentium.com
0.0.0.0 finjan.com
0.0.0.0 www.ikarus-software.at
0.0.0.0 www.ika-rus.com
0.0.0.0 ika-rus.com
0.0.0.0 tinysoftware.com
0.0.0.0 visualizesoftware.com
0.0.0.0 kerio.com
0.0.0.0 www.kerio.com
0.0.0.0 www.kerio.eu
0.0.0.0 www.zonelabs.com
0.0.0.0 zonelog.co.uk
0.0.0.0 webroot.com
0.0.0.0 www.lavasoft.nu
0.0.0.0 spywareguide.com
0.0.0.0 spyblocker-software.com
0.0.0.0 www.spamhaus.org
0.0.0.0 spamcop.net
0.0.0.0 bobbear.co.uk
0.0.0.0 www.met.police.uk
0.0.0.0 nbi.gov.ph
0.0.0.0 www.nbi.gov.ph
0.0.0.0 www.police.gov.hk
0.0.0.0 treasury.gov
0.0.0.0 cybercrime.gov
0.0.0.0 www.cybercrime.gov
0.0.0.0 www.cybercrime.ch
0.0.0.0 enisa.europa.eu
0.0.0.0 www.enisa.europa.eu
0.0.0.0 www.interpol.int
0.0.0.0 www.fsa.gov.uk
0.0.0.0 www.companies-house.gov.uk
0.0.0.0 fraudaid.com
0.0.0.0 scambusters.org
0.0.0.0 spamtrackers.eu
0.0.0.0 unpck.com
0.0.0.0 sextv1.tv
0.0.0.0 speed-runner.com
0.0.0.0 updates.advert-network.com
0.0.0.0 advert-network.com
0.0.0.0 internet-advert.com
0.0.0.0 microsomt.biz
0.0.0.0 winbutler.com
0.0.0.0 digi-fast.com
0.0.0.0 litler.info
0.0.0.0 microfive.info
0.0.0.0 new.snappyads.biz
0.0.0.0 www.i-nt-e-r-n-e-t.com
0.0.0.0 thcway.info
0.0.0.0 logs.drevil.svl.kavam.net
0.0.0.0 www.abcjmp.com
0.0.0.0 info.babylon.com
0.0.0.0 services.poweredbysave.com
0.0.0.0 ads.du-little.biz
0.0.0.0 blueskyadagency.com
0.0.0.0 worldadmarketplace.com
0.0.0.0 www.in-t-e-r-n-e-t.com
0.0.0.0 www.i-nt-e-r-n-e-t.com
0.0.0.0 69.31.40.101
0.0.0.0 76.217.93.35
0.0.0.0 68.116.219.116
0.0.0.0 221.82.37.7
0.0.0.0 71.206.26.75
0.0.0.0 updaterservice.wildtangent.com
0.0.0.0 96.53.132.97
0.0.0.0 86.15.188.85
0.0.0.0 24.77.238.18
0.0.0.0 64.184.15.27
0.0.0.0 99.145.93.146
0.0.0.0 70.242.185.157
0.0.0.0 82.238.64.125
0.0.0.0 98.192.156.89
0.0.0.0 86.21.5.203
0.0.0.0 82.77.41.100
0.0.0.0 166.82.9.45
0.0.0.0 200.89.42.35
0.0.0.0 76.187.140.48
0.0.0.0 76.30.215.32
0.0.0.0 microfive.info
0.0.0.0 parkingbill.com
0.0.0.0 pictureper.com
Thu Apr 2

I hate the language bar

The XP language bar is horrible. Why does it come back after a reboot? I have no idea, but it sucks. To turn it off:

  1. Start -> Run (or Win+R for the keyboard ninjas)
  2. Type ‘intl.cpl’ and press ‘Enter’
  3. Click ‘Languages’ tab on top
  4. Click ‘Details’
  5. Click ‘Language Bar’
  6. UnCheck the first box

Then turn off start menu highlighting.

I hate the start menu highlighting

So I firgured out how to turn it off.

  1. Right-Click on the start button
  2. Click ‘Properties’
  3. Click ‘Start Menu’ Tab on top
  4. Click ‘Customize’
  5. Click ‘Advanced’
  6. UnCheck ‘Highlight Newly Installed Items’

After that, turn off the Language Bar.

Tue Mar 31

I worked at Best Buy as a Geek Squad technician for a tiny shade under a year. While I worked for the man, I learned a lot. In fact, way more than most people should probably know.

The Geek Squad is the biggest scam in the history of corporate America. Prices are outrageous, “technicians” aren’t, and I know that I don’t have to explain the management practices. Geek Squad is a cash cow. Everything that Geek Squad is either:

  1. A Bold Faced Lie
  2. Incorrect due to ignorance
  3. Theft

Lies: I could write pages on this. Most often, when we lied to you, it was because we had no idea what we, or you, were talking about and just wanted you to go away. I heard my coworkers tell customers several times that “the virus we removed came back because it actually lived on the motherboard, and not on the hard drive.” We would go back, try to remove the virus again, fail, and tell the customer that the only solution was a full factory restore, and that would cost 130.00

Ignorance: Most of the people that I worked with would agree with 90% of what I just wrote about. I had coworkers that didn’t see the horror in charging $130 for an operating system installation, $159 more if they wanted their data backed up, and another $99 if they wanted us to re-install their anti-virus. The people I worked with had if _any_ technology experience. The supervisor of the Computer Sales department could not tell you why 64bit was better than 32bit, but she knew it was “better.” When we would complain about the slow internet at Geek Squad (we use it a lot, cause we charge people 39 bucks to do their Windows/OS X updates) the Geek Squad Management would respond with, “How could it be slow, we haaave a T1.” This barely scratches the surface.

Theft: The prices we charged were absurd. Absolutely Absurd. Lemme give you a little rundown.

  • Computer Under Warranty? We’ll cover the hardware, but God forbid you flipped off the WiFi switch on the front of your Toshiba, or you need that crazy CD-Rom upper/lower filter mess fixed, that’ll be $29.99
  • Hard drive fail? Well, let’s see: 69.99 for diagnostics (even though SMART failed), 89.99 for the drive, 49.99 for the labor to put in the drive, 129.99 to reinstall the operating system (!?!?), and a cool 159 for your data back. That HD replacement just cost you 350 bucks.
  • Virus Infection? 200, just to get started.
  • Ask a Question on the Phone?! Not a chance. Bring it in, then we hang up.  Once it’s in the store, it’s 69.99 just to look at it.

The only thing anyone was trained on was how to make the most money for your department, close rates, margin, revenue, and budgets. Management is paid by bonuses, so performance is number 1.

Next time you shop at Best Buy, remember that 95% of middle management never got a college degree. They started as part-time sales associates and kissed ass to move up the food chain.